What are the business processes of direct dialing, callback, and semi-direct dialing?

Direct dialing service mode: The user dials the reservation number. After the platform receives the calling number, the IVR system plays the prompting voice. The user dials the called number. After the platform receives the called number, the call is initiated, or the user makes a corresponding voice according to other IVR prompt voices. Operations, such as querying balances, etc.

Callback service mode: The user dials the reservation number. After receiving the calling number, the platform hangs up the call and dials back to the user’s phone within the set time. After the user picks up the phone, he hears the IVR system playing the prompt voice. The user prompts the voice according to the voice prompt. Enter the called number, the platform will initiate the call after receiving the called number, or the user can perform corresponding operations according to other IVR prompt voices, such as checking the balance.

Semi-direct dialing service mode: The user dials the reservation number. After the platform receives the calling number, the IVR system plays the prompting voice. The user inputs the called number to be called. After the platform receives the called number, the user hangs up the call actively within the set time. Call back to the user, or the user can perform corresponding operations according to other IVR prompt voices, such as checking the balance.

The difference between the three: in the direct dialing, the terminal user directly dials the called number to realize the call after the reservation number is connected, and does not need to wait for the system to ring back; in the callback, the terminal user hangs up after dialing the reservation number and then waits for the system to ring back, and then picks up the call. After dialing, dial the called number to realize the call; in the semi-direct dialing, the terminal user dials the reservation number and presses the system prompt to input the called number, then hangs up the phone and waits for the system to ring back. After the connection, the called number is automatically dialed, thereby establishing a call. .

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